Security Policy & Privacy

This section describes the uses and treatment of your personal data. Changes to this policy will be posted here. If you have any questions, or wish to amend the permissions you have given for use of your data, you can do this via the website by logging in to My Account, or by contacting Customer Services.

Information About Us

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Firetrap (we, our, us). We are registered in England and Wales under company number 06836684. Our registered office is at Firetrap Limited, Unit A - Brook Park East Road, Shirebrook, Mansfield, NG20 8RY. Our VAT number is 131118561.

Your Information

We will only use stored information about you in accordance with our privacy policy. By using our site, you consent to such use.

Information Collected

We collect your data in order to fulfil our obligations in delivering the services you have chosen to use. This will include postal & billing addresses, email address, payment details for placing orders; email addresses for Email A Friend; and, age, email address and telephone number for competitions.

During your use of our site, we will gather information about the pages viewed, your connection source and browser information to help us continually improve our site.

What do we use your information for?

We use your information to:
– Deliver the pages of the website to you
– Process orders, payments and refunds, including updating you on progress
– Maintain customer service records
– Improve the website
– Detect and prevent fraud
– Inform you about products and special offers, provided we have your permission to do this.

We may use 3rd party providers who are based outside the EEA for the purpose of hosting our website or processing our services and we will endeavor to ensure that suitable restrictions are imposed on those 3rd party providers to protect your data but if you object to the transfer of your information outside the EEA then please refrain from using our services.

Direct Marketing

You will be able to opt-in to receive direct marketing from us. If you wish to unsubscribe from this service at a future date, you can:
– uncheck the opt-in tick box in you’re My Account area
– email us at customer.services@fullcircleuk.com quoting your full name, address and postcode
– write to us at Fullcircle, One Western Avenue Business Park, Mansfield Road, London W3 0BX, again, quoting you full name, address and postcode.
– in the case of newsletters, e-mail us at customer.services@fullcircleuk.com with the word "unsubscribe" in the subject line
Protecting Your Information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You data is stored in a secure location where we use the most up-to-date procedures and software. We secure your data during transmission by using Secure Sockets Layer (SSL) encryption.

During your use of our website, our server will write small files to your browser. These are called cookies. This allows us to track the pages you visit and enables key parts of the shopping functionality.

You may turn cookies off in your browser, but this will prevent you from using certain parts of our site and will prevent you from ordering products.

Disclosure of Your Information

We may disclose your information to specific third parties under the following circumstances:
– During the ordering process to prevent and detect fraud
– To affect the completion of an order (e.g. hosting companies, fulfillment and delivery companies)
– Where the information is required by a subsidiary or parent company, or a successor in our business.
– To third parties engaged in providing services to us or for hosting information and our website subject to strict duties of confidentiality being imposed on those third parties;

We may also disclose your information where required to do so by a suitable legal authority.

All disclosures are made in full compliance with the Data Protection Act

You can amend your personal details by logging in to the My Account section on our website and you have a duty to maintain the accuracy and completeness of that information.

Third Party Services

We may from time to time make available through our site certain services provided by third parties. To gain access to these services, you must register with these third parties and deal with them direct. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access To Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us at customer.services@fullcircleuk.com.

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised by making a request (subject to a fee of £10 to meet our costs) via email to customer.services@fullcircleuk.com.

Changes To Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, you should continually check our website for any updates to the way that we deal with your personal data.

Contact

If you have any questions, comments or requests regarding this Privacy Policy, we will be happy to answer them. Please contact Customer Services.